Recover 38% of appointments that become no-shows
Athonis sends Viber reminders with SMS fallback directly from Clinica Web events. Fewer administrator calls, transparent cost, first message today.
Built-in HIS messaging covers 3-4 triggers. Athonis covers 20+, with fallback delivery and audit, under the same budget line.
"Why use a separate service if Clinica Web already has automatic reminders?"
Athonis works as a communication layer for Clinica Web: reminders, confirmations, mass campaigns, NPS and delivery control in one service.
The clinic sees not just that a message was sent, but the outcome: delivered, read, confirmed or needs administrator action.
99.9% delivery, even when Viber fails
Viber → SMS → Telegram with 60s TTL. The patient receives the message through the first available channel.
Every message has confirmation
Who, when, which channel, delivered / read. A ready report for the medical director.
Patient-base reactivation without per-trigger fees
Segmentation, promotional broadcasts and post-visit NPS in the same subscription.
One number in the budget
Channel + brand + fallback SMS + support in one invoice line, without hidden fees.
The right message — at the right moment
Each scenario is configured around clinic processes and uses the optimal delivery channel.
Appointment reminder
Automatically one day and one hour before the visit. Viber with SMS fallback.
Appointment information
Booking confirmation with doctor, time, address, and visit link.
Lab results and protocol
Dedicated triggers for patient, insurer, and referring doctor.
Appointment cancellation
Instant notification when doctor or patient cancels.
Review and NPS
Review and NPS request after the visit.
Repeat visit
The patient automatically receives a reminder at the right time.
Your patients receive messages within the first hours after connection
No IT department. No custom development. Connection takes from 3 hours.
Learn more about integrationChoose the right channel for each scenario
Athonis chooses the channel automatically for each scenario. You configure rules once and get the best delivery at the lowest cost.
Less manual work, more confirmed appointments
We remove the points where clinics lose time, patients and control over communication cost.
Administrators call the patient base manually
Athonis confirms appointments with a Viber button. Administrators see only refusals.
Up to 25% of appointments become no-shows
The Viber→SMS cascade recovers 38% of no-shows on average (47 clinics, 6 months).
The budget is split between HIS, SMS provider and Viber agency
One invoice, one SLA, one point of contact.
~14× ROI from month one —
calculate it on your base
Enter your patient base size and tariff plan to get total cost, monthly call savings and payback period.
Open calculator with your data →Compare models, not brands
Built-in HIS messaging is not the same as a specialized communication service.
Clinics that chose Athonis
"After connecting Athonis, no-shows dropped from 22% to 13%. Patients confirm appointments directly in Viber."
"The calculator immediately showed that built-in HIS messaging is more expensive due to hidden costs."
"Launched in 4 hours. For a 3-clinic network, each branch has separate rules."
What clinic leaders usually ask
Short answers about launch, pricing, security and Clinica Web integration.
Can we start with one scenario — reminders only?
Yes. Most clinics start with appointment reminders, verify delivery and no-show impact, then add NPS, repeat visits and campaigns.
What about GDPR and medical confidentiality?
Messages use approved templates without unnecessary medical details. Access, audit and delivery logs are configured to match clinic policies.
How is the price calculated if Viber is delivered and SMS is not?
SMS in the cascade is used only as fallback. If Viber is delivered within TTL, fallback SMS is not sent and does not appear on the invoice.
What happens if Clinica Web is unavailable?
Athonis shows integration status and queues events until the connection is restored. Critical scenarios can be controlled with separate alert rules.
Do we need to change anything in HIS configuration?
No. For the first launch, it is enough to connect Clinica Web events and approve templates. Your IT team is not needed for custom development.
What is the minimum contract?
You can start with a 30-day trial without prepayment. After the trial, the invoice remains transparent by channels used.
Your first Viber reminder —
by the end of today
20-minute demo. We connect a test Clinica Web flow, configure the first scenario with you, and you send the first message to your patient base.